Sent crypto on the wrong network? Check whether it can be recovered
Using the wrong network does not automatically mean the crypto is gone. Recovery depends on what network you used, who controls the destination address and whether the receiving service has a recovery process.
Never send anyone your seed phrase or private key to recover an exchange deposit. TXLens only reads public blockchain data. Start with the hash so the network is a fact, not a memory.
What usually causes this
These are the common explanations for this category of problem. Which one applies to your transfer depends on your transaction, the network it used and the destination's deposit rules — that is what the check above works out.
- USDT sent over TRON, BEP20 or Polygon to a platform that only credits ERC20
- An asset bridged to a network the platform doesn't support at all
- A withdrawal made to an exchange deposit address on the wrong chain
- Tokens sent to an address that only exists on one network family
Where USDT is credited, by network
USDT exists on several networks and every platform picks its own subset. A transfer over a network outside that subset confirms perfectly and is never credited, which is why "I definitely sent it" and "they definitely have not received it" are both true at once.
| Platform | Networks credited | Approximate minimum |
|---|---|---|
| Binance | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| Coinbase | Ethereum (ERC20) | 1 USDT |
| Kraken | Ethereum (ERC20), TRON (TRC20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 5 USDT |
| Crypto.com | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS) and Solana (SPL) | 1 USDT |
| Bybit | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One and Solana (SPL) | 1 USDT |
| OKX | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| KuCoin | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| Revolut | Ethereum (ERC20), TRON (TRC20) and Polygon (PoS) | 1 USDT |
Approximate, reviewed 2026-08.
Where USDC is credited, by network
USDC exists on several networks and every platform picks its own subset. A transfer over a network outside that subset confirms perfectly and is never credited, which is why "I definitely sent it" and "they definitely have not received it" are both true at once.
| Platform | Networks credited | Approximate minimum |
|---|---|---|
| Binance | Ethereum (ERC20), Base, Arbitrum One, Optimism, Polygon (PoS), BNB Smart Chain (BEP20) and Solana (SPL) | 1 USDC |
| Coinbase | Ethereum (ERC20), Base, Arbitrum One, Optimism, Polygon (PoS) and Solana (SPL) | 0.01 USDC |
| Kraken | Ethereum (ERC20), Base, Arbitrum One, Optimism, Polygon (PoS) and Solana (SPL) | 5 USDC |
| Crypto.com | Ethereum (ERC20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDC |
| Bybit | Ethereum (ERC20), Arbitrum One, Polygon (PoS), BNB Smart Chain (BEP20) and Solana (SPL) | 1 USDC |
| OKX | Ethereum (ERC20), Base, Arbitrum One, Optimism, Polygon (PoS) and Solana (SPL) | 1 USDC |
| KuCoin | Ethereum (ERC20), Arbitrum One, Optimism, Polygon (PoS) and Solana (SPL) | 1 USDC |
| Revolut | Ethereum (ERC20) and Polygon (PoS) | 1 USDC |
Approximate, reviewed 2026-08.
Wrong-network recovery routes by exchange
A published route means the exchange accepts applications for some cases; it does not mean every asset–network pair qualifies. Check the transaction first, then use the destination's own process rather than a recovery agent.
Where no dedicated route is published in this snapshot, contact the platform through its official support site. Never give support—or anyone claiming to be support—a seed phrase or private key.
| Exchange | Published route | Published fee | Published timeframe |
|---|---|---|---|
| Binance | Dedicated recovery guidance or flow | Shown by Binance during an eligible recovery application; they vary by case. | Case-specific. Binance displays the application status in the recovery flow. |
| Coinbase | Dedicated recovery guidance or flow | Network fees apply. Coinbase publishes a 5% fee on the portion above $100 for eligible recoveries. | Varies with network confirmation and Coinbase processing. |
| Kraken | Dedicated recovery guidance or flow | Published examples: free credit for an ordinary uncredited deposit; network fee for a missing memo or hot-wallet deposit; $200 for an unsupported token on a supported network; $500 for an unlisted asset on an unsupported network. Kraken says fees can change and are confirmed before work. | Depends on complexity; high-value and manual recoveries may take longer. |
| Crypto.com | No dedicated route in this snapshot | Not published | Case-specific or not published |
| Bybit | Dedicated recovery guidance or flow | Self-service fees vary by asset. Bybit publishes a fixed $200 handling fee for the manual unsupported-deposit procedure. | Bybit says support normally makes initial contact within 3–5 working days and asks users to allow 7–14 business days for recovery processing. |
| OKX | No dedicated route in this snapshot | Not published | Case-specific or not published |
| KuCoin | No dedicated route in this snapshot | Not published | Case-specific or not published |
| Revolut | No dedicated route in this snapshot | Not published | Case-specific or not published |
- Binance self-service deposit recovery — Binance publishes a self-service tool for some wrong-network deposits. Eligibility depends on the asset and network, and a fee usually applies.
- Coinbase asset recovery guidance — Coinbase offers asset recovery for certain eligible unsupported assets and networks. Coinbase Exchange and Coinbase Wallet are different products, and eligibility is checked in the official browser-based flow.
- Kraken crypto asset deposit recovery — Kraken publishes different outcomes and fees for uncredited deposits, missing memos, hot-wallet deposits, unsupported tokens and unsupported networks. Recovery remains case-specific and is not guaranteed.
- Bybit unsupported deposit recovery — Bybit first routes visible unsupported assets through its Pending Asset self-service flow. Deposits absent there may be considered for manual recovery on a best-effort basis.
Official-route snapshot 2026-08. Eligibility, fees and timeframes can change; verify them in the linked platform flow.
Where the platform deposit figures come from
- Binance support centre
- Coinbase support centre
- Kraken support centre
- Crypto.com support centre
- Bybit support centre
- OKX support centre
- KuCoin support centre
- Revolut support centre
Policy snapshot 2026-08; verify in-account.
Recovery tickets fail when the network is remembered, not read
Never share a seed phrase to 'recover' an exchange deposit. The useful artefact is the hash that proves which network actually moved. A free evidence message carries that network name; a paid diagnosis then maps it onto the destination's published recovery route.
- Build a wrong-network evidence message — The hash identifies the chain. Guessing TRC20 versus ERC20 is how tickets bounce.
What you get, and what it costs
Free, always
The transaction check: network, asset, amount, both addresses, timestamp, on-chain status, confirmation count, and a copyable evidence message for support. No diagnosis.
£9.99, one-off
The diagnosis: the likely cause, recovery outlook, step-by-step instructions, the official support route, wording written for that case, and 72-hour monitoring. No subscription.
Questions
Can wrong-network deposits be recovered?
Sometimes. Several large exchanges publish a recovery route for specific asset and network combinations, usually with a fee and a wait of weeks. Others decline entirely and disclaim liability. TXLens tells you which situation you are in and where the official route is.
Will sending a second transfer fix it?
No. A second deposit is treated as a separate deposit and will not retrieve the first. It is the most common way people turn one problem into two.
Related
Platform requirements on this page were last reviewed 2026-08. They change without notice, which is why every diagnosis is phrased as a likely cause rather than a certainty.
TXLens is read-only. We only use your transaction ID and public blockchain data. We never ask for your private keys, seed phrase or exchange login.