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Deposit sent without a memo or destination tag

Some assets share a single deposit address across every customer of an exchange. The destination tag or memo is the only thing that says which account a transfer belongs to. Send without it and the money arrives, but nothing knows whose it is.

This is a routine — if slow — support case, because the platform can see the transfer and can credit it manually once you prove the sending address is yours.

Telling us the destination lets TXLens check that platform's network support, minimum deposit, tag requirement and confirmation threshold. You can leave it blank and still see everything the blockchain says.

Free and unlimited. No account, no card, no wallet connection — a transaction ID is public information and it is all we need.

What usually causes this

These are the common explanations for this category of problem. Which one applies to your transfer depends on your transaction, the network it used and the destination's deposit rules — that is what the check above works out.

  • XRP sent without a destination tag
  • XLM, ATOM, EOS or HBAR sent without a memo
  • A tag entered in the wrong field, or truncated
  • A withdrawal from another exchange that didn't pass the tag through

Which platforms require a memo or destination tag

Where a platform shares one deposit address between customers, the tag is the only thing identifying your account. A transfer without it arrives somewhere real and belongs to nobody in particular until support attributes it.

PlatformAssets that need a tag
BinanceXRP, XLM, ATOM, EOS, HBAR
CoinbaseXLM, ATOM, HBAR
KrakenXRP, XLM, ATOM, EOS
Crypto.comXRP, XLM, ATOM, EOS, HBAR
BybitXRP, XLM, ATOM, EOS
OKXXRP, XLM, ATOM, EOS
KuCoinXRP, XLM, ATOM, EOS
RevolutXRP, XLM

Approximate, reviewed 2026-08. The deposit screen is authoritative: if it shows a tag field, the tag is required.

Where the platform deposit figures come from

Policy snapshot 2026-08; verify in-account.

What you get, and what it costs

Free, always

The transaction check: network, asset, amount, both addresses, timestamp, on-chain status, confirmation count, and a copyable evidence message for support. No diagnosis.

£9.99, one-off

The diagnosis: the likely cause, recovery outlook, step-by-step instructions, the official support route, wording written for that case, and 72-hour monitoring. No subscription.

Questions

Is a deposit without a tag lost?

Usually not. Most exchanges can locate and credit it manually. Expect to prove ownership of the sending address, expect a fee at some platforms, and expect it to take days rather than minutes.

How do I prove the transfer was mine?

Screenshots from the sending wallet or exchange showing the withdrawal, alongside the transaction hash, are normally enough. The paid diagnosis lists exactly what to include.

Related

Platform requirements on this page were last reviewed 2026-08. They change without notice, which is why every diagnosis is phrased as a likely cause rather than a certainty.

TXLens is read-only. We only use your transaction ID and public blockchain data. We never ask for your private keys, seed phrase or exchange login.