Guides
These explain the machinery rather than your specific transfer, and they are written to be useful on their own — including the parts that make paying us unnecessary. If reading one solves your problem, that is a good outcome.
Reading
- How exchange deposits actually workWhat happens between a confirmed blockchain transfer and a credited exchange balance: address attribution, watchers, confirmations, minimums and review.
- Sent crypto on the wrong network: what to doAn ordered process for a wrong-network transfer: what decides whether it is recoverable, what to send support, and which mistakes make it worse.
- Memos and destination tags, explainedWhy some deposits need a memo or destination tag, what happens when one is missing, which assets are affected, and how these deposits are usually recovered.
- How to avoid crypto recovery scamsThe recovery-scam playbook, the signals that identify it, and what a legitimate service can and cannot do about a missing crypto transfer.
- How to find a crypto transaction ID (TXID)Where Binance, Coinbase, Kraken, MetaMask, Trust Wallet and Ledger show the transaction hash, and how to tell a TXID from an order number.
- TXID versus order ID versus wallet addressWhy an exchange order number cannot be searched on a block explorer, how a deposit address differs from a hash, and which identifier support actually needs.
- Confirmed on the blockchain is not credited by the exchangeWhy a green tick on Etherscan or TRONSCAN is not an exchange balance, how confirmation thresholds differ, and when to wait versus open a ticket.
- Withdrawal shows complete but there is no transaction IDWhen an exchange marks a withdrawal complete without a blockchain hash: internal transfer, delayed broadcast, or a label that does not mean on-chain.
- The evidence pack an exchange support ticket actually needsThe transaction hash, network, amount, addresses and screenshots that get a missing-deposit ticket handled, plus the extras that slow it down.
- A token contract is not an exchange deposit addressWhy pasting the USDT or USDC contract into a withdrawal burns the funds, how to tell a contract from a deposit address, and what explorers show.
- Bitcoin stuck in the mempool: RBF versus CPFPWhen a Bitcoin send sits unconfirmed: replace-by-fee if the transaction signalled it, child-pays-for-parent if it did not, and why resending twice is worse.
- Ethereum nonce: speed up or cancel a stuck transactionHow a stuck Ethereum or L2 send blocks later transactions, how wallets replace a nonce with a higher fee, and why a second send can freeze the queue.
- How to read a block explorer without misreading itStatus, confirmations, token transfers and destination tags on Etherscan, TRONSCAN, mempool.space and Solscan; fields that do not mean an exchange credited you.
- Red flags of fake crypto recovery helpImpersonated exchange support, wallet-connect drains, fake dashboards and seed-phrase 'proof of ownership' — the tells that the helper is the second theft.
TXLens is read-only. We only use your transaction ID and public blockchain data. We never ask for your private keys, seed phrase or exchange login.