Free transaction check — no account

Transaction confirmed, but crypto still not received?

Confirmed only means the blockchain accepted the transaction. It does not mean an exchange has credited your account. Those are two separate systems, and the gap is where most missing deposits live.

Paste the TXID to see the confirmation count, destination and network before you open a ticket. A green explorer tick is not a support answer on its own.

What usually causes this

These are the common explanations for this category of problem. Which one applies to your transfer depends on your transaction, the network it used and the destination's deposit rules — that is what the check above works out.

The platform's confirmation requirement is higher than the confirmations you have
The deposit can't be matched to your account because a tag or memo is missing
The asset arrived on a network the platform doesn't credit
The platform has credited it internally but hasn't updated your visible balance yet

Confirmations required, platform by platform

The same transfer is 'not yet confirmed enough' at one platform and long since credited at another, because the threshold is a business decision rather than a property of the network. Comparing them is the quickest way to see whether your wait is normal.

Platform	Bitcoin	Ethereum	TRON	Polygon	Solana
Binance	1	6	1	100	32
Coinbase	3	35	1	200	32
Kraken	4	20	20	120	32
Crypto.com	1	12	1	100	32
Bybit	1	6	1	100	32
OKX	1	12	1	100	32
KuCoin	2	12	1	100	32
Revolut	3	30	20	150	32

Approximate, reviewed 2026-08. A dash means the platform does not credit deposits on that network, or does not publish a figure.

Where the platform deposit figures come from

Policy snapshot 2026-08; verify in-account.

Confirmed on an explorer is not a support answer

Support still needs the hash, the confirmation count and the destination address. Opening a ticket because Etherscan turned green, without those fields, usually comes back as expected behaviour. Generate the evidence pack from the TXID before you write the paragraph.

Turn a confirmed TXID into a support message — Includes status and confirmation count from the public record.

What you get, and what it costs

Free, always

The transaction check: network, asset, amount, both addresses, timestamp, on-chain status, confirmation count, and a copyable evidence message for support. No diagnosis.

£9.99, one-off

The diagnosis: the likely cause, recovery outlook, step-by-step instructions, the official support route, wording written for that case, and 72-hour monitoring. No subscription.

Questions

How many confirmations does an exchange need?

It varies by exchange and by chain — from one confirmation on some chains to over a hundred on others. TXLens compares your transaction against the destination's typical requirement as part of the diagnosis.

Should I contact support straight away?

Not if you are still inside the normal confirmation window: the ticket will be closed as expected behaviour. TXLens tells you whether you are still waiting or whether something is genuinely wrong.

Platform requirements on this page were last reviewed 2026-08. They change without notice, which is why every diagnosis is phrased as a likely cause rather than a certainty.

TXLens is read-only. We only use your transaction ID and public blockchain data. We never ask for your private keys, seed phrase or exchange login.