TXID versus order ID versus wallet address
Three strings get copied in a panic, and only one of them identifies a blockchain transfer. Mixing them up is why tickets bounce and why explorers return 'invalid hash'.
A TXID is the transfer. An order ID is an internal row in one company's database. An address is a destination that may have received hundreds of transfers.
The three identifiers, without the jargon
Support asking for a TXID is not being difficult. Their chain watcher indexes hashes, not their own order numbers, and not a screenshot of a green tick. If you only have an order ID, you still need to open that order and copy the hash the platform attached after broadcast.
| Identifier | What it names | Who can search it |
|---|---|---|
| TXID / transaction hash | One broadcast transfer on one network | Anyone, on that network's explorer or TXLens |
| Order ID / withdrawal ID | A row in Binance, Coinbase or Kraken's own ledger | Only that company, in your logged-in account |
| Address | A destination that can receive many transfers | Anyone, but it will not isolate your payment |
Addresses that look like hashes
Bitcoin addresses and Bitcoin TXIDs are both long hex-ish strings. Ethereum addresses start with 0x and are 42 characters; Ethereum TXIDs also start with 0x and are 66 characters. Pasting an address into a transaction search box is the most common self-inflicted error on Etherscan.
A contract address is another trap: the USDT contract is a place tokens live, not a place you deposit. Sending ETH to the USDT contract is a different failure from sending USDT to an exchange.
- Etherscan: what is a transaction hash — Explorer documentation distinguishing a transaction hash from an account address.
What to send support
- The TXID, copied as text, not as a screenshot of a QR code.
- The network the sending screen named, even if you will also paste the hash.
- The destination address as it was copied, in case the platform rotated it.
- The internal order ID as optional extra context, never as a substitute.
What you get, and what it costs
Free, always
The transaction check: network, asset, amount, both addresses, timestamp, on-chain status, confirmation count, and a copyable evidence message for support. No diagnosis.
£9.99, one-off
The diagnosis: the likely cause, recovery outlook, step-by-step instructions, the official support route, wording written for that case, and 72-hour monitoring. No subscription.
Questions
Can TXLens look up an order ID?
No. An order ID is not on the blockchain. If the sending platform has not attached a TXID yet, the withdrawal has not been broadcast and the destination cannot credit it.
Why does an explorer say invalid when I paste my Binance ID?
You are probably pasting a withdrawal ID or order number. Open the withdrawal row and copy the field labelled TxID or transaction hash. It is much longer.
Related
Platform requirements on this page were last reviewed 2026-08. They change without notice, which is why every diagnosis is phrased as a likely cause rather than a certainty.
TXLens is read-only. We only use your transaction ID and public blockchain data. We never ask for your private keys, seed phrase or exchange login.