USDT sent but not received? Check the network first
Was it TRC20, ERC20, BEP20 or another network? You do not need to know — paste the TXID and TXLens identifies it. The ticker is identical on every chain; the deposit addresses are not.
A successful USDT transfer can still miss an exchange that does not credit that rail. The free check names the network. The paid diagnosis maps it onto the destination's list.
What usually causes this
These are the common explanations for this category of problem. Which one applies to your transfer depends on your transaction, the network it used and the destination's deposit rules — that is what the check above works out.
- USDT TRC20 sent to an ERC20 deposit address
- USDT ERC20 sent to a BEP20 or TRC20 address
- USDT sent to an exchange that doesn't credit that network
- A deposit still inside the confirmation window
- An amount below the exchange's USDT minimum
Where USDT is credited, by network
USDT exists on several networks and every platform picks its own subset. A transfer over a network outside that subset confirms perfectly and is never credited, which is why "I definitely sent it" and "they definitely have not received it" are both true at once.
| Platform | Networks credited | Approximate minimum |
|---|---|---|
| Binance | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| Coinbase | Ethereum (ERC20) | 1 USDT |
| Kraken | Ethereum (ERC20), TRON (TRC20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 5 USDT |
| Crypto.com | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS) and Solana (SPL) | 1 USDT |
| Bybit | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One and Solana (SPL) | 1 USDT |
| OKX | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| KuCoin | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| Revolut | Ethereum (ERC20), TRON (TRC20) and Polygon (PoS) | 1 USDT |
Approximate, reviewed 2026-08.
Confirmations required, platform by platform
The same transfer is 'not yet confirmed enough' at one platform and long since credited at another, because the threshold is a business decision rather than a property of the network. Comparing them is the quickest way to see whether your wait is normal.
| Platform | Bitcoin | Ethereum | TRON | Polygon | Solana |
|---|---|---|---|---|---|
| Binance | 1 | 6 | 1 | 100 | 32 |
| Coinbase | 3 | 35 | 1 | 200 | 32 |
| Kraken | 4 | 20 | 20 | 120 | 32 |
| Crypto.com | 1 | 12 | 1 | 100 | 32 |
| Bybit | 1 | 6 | 1 | 100 | 32 |
| OKX | 1 | 12 | 1 | 100 | 32 |
| KuCoin | 2 | 12 | 1 | 100 | 32 |
| Revolut | 3 | 30 | 20 | 150 | 32 |
Approximate, reviewed 2026-08. A dash means the platform does not credit deposits on that network, or does not publish a figure.
Could this be a wrong-network USDT transfer?
A successful USDT transaction can still be invisible to the destination when it arrived on a network that destination does not credit. The transaction ID proves which network was used; recoverability then depends on who controls the receiving address there.
- Check whether crypto sent on the wrong network can be recovered — Identify the network used before contacting the destination.
- Compare the asset and network with published exchange recovery routes — A policy match is guidance, not a guarantee that a specific transfer will be recovered.
Where the platform deposit figures come from
- Binance support centre
- Coinbase support centre
- Kraken support centre
- Crypto.com support centre
- Bybit support centre
- OKX support centre
- KuCoin support centre
- Revolut support centre
Policy snapshot 2026-08; verify in-account.
USDT tickets die when the network is the wrong ticker
USDT on TRON, Ethereum and BNB Smart Chain share a name and nothing else. Support cannot credit a TRC20 hash against an ERC20 deposit screen. Generate the message from the TXID so the network field is the one the chain recorded.
- Generate a USDT support message from the TXID — Identifies TRC20, ERC20 or another rail automatically.
What you get, and what it costs
Free, always
The transaction check: network, asset, amount, both addresses, timestamp, on-chain status, confirmation count, and a copyable evidence message for support. No diagnosis.
£9.99, one-off
The diagnosis: the likely cause, recovery outlook, step-by-step instructions, the official support route, wording written for that case, and 72-hour monitoring. No subscription.
Questions
How do I tell which USDT network I used?
The transaction itself proves it — that is exactly what the free check reads. You do not need to remember or guess.
Are USDT deposits on the wrong network recoverable?
Often, but it depends on the platform and the network pair, and it usually costs a fee and takes weeks. The diagnosis tells you which case yours is.
Related
Platform requirements on this page were last reviewed 2026-08. They change without notice, which is why every diagnosis is phrased as a likely cause rather than a certainty.
TXLens is read-only. We only use your transaction ID and public blockchain data. We never ask for your private keys, seed phrase or exchange login.