USDT ERC20 not received
ERC20 is USDT on Ethereum. Transfers cost more and confirm more slowly than on other networks, and exchanges often require a substantial number of Ethereum confirmations before crediting — so an ERC20 deposit that looks complete on Etherscan can still be legitimately in progress.
What usually causes this
These are the common explanations for this category of problem. Which one applies to your transfer depends on your transaction, the network it used and the destination's deposit rules — that is what the check above works out.
- Still inside the destination's Ethereum confirmation requirement
- Sent to a deposit address intended for another network
- The transaction ran out of gas and failed, so nothing moved
Where USDT is credited, by network
USDT exists on several networks and every platform picks its own subset. A transfer over a network outside that subset confirms perfectly and is never credited, which is why "I definitely sent it" and "they definitely have not received it" are both true at once.
| Platform | Networks credited | Approximate minimum |
|---|---|---|
| Binance | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| Coinbase | Ethereum (ERC20) | 1 USDT |
| Kraken | Ethereum (ERC20), TRON (TRC20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 5 USDT |
| Crypto.com | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS) and Solana (SPL) | 1 USDT |
| Bybit | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One and Solana (SPL) | 1 USDT |
| OKX | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| KuCoin | Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20), Polygon (PoS), Arbitrum One, Optimism and Solana (SPL) | 1 USDT |
| Revolut | Ethereum (ERC20), TRON (TRC20) and Polygon (PoS) | 1 USDT |
Approximate, reviewed 2026-08.
Confirmations required, platform by platform
The same transfer is 'not yet confirmed enough' at one platform and long since credited at another, because the threshold is a business decision rather than a property of the network. Comparing them is the quickest way to see whether your wait is normal.
| Platform | Bitcoin | Ethereum | TRON | Polygon | Solana |
|---|---|---|---|---|---|
| Binance | 1 | 6 | 1 | 100 | 32 |
| Coinbase | 3 | 35 | 1 | 200 | 32 |
| Kraken | 4 | 20 | 20 | 120 | 32 |
| Crypto.com | 1 | 12 | 1 | 100 | 32 |
| Bybit | 1 | 6 | 1 | 100 | 32 |
| OKX | 1 | 12 | 1 | 100 | 32 |
| KuCoin | 2 | 12 | 1 | 100 | 32 |
| Revolut | 3 | 30 | 20 | 150 | 32 |
Approximate, reviewed 2026-08. A dash means the platform does not credit deposits on that network, or does not publish a figure.
Where the platform deposit figures come from
- Binance support centre
- Coinbase support centre
- Kraken support centre
- Crypto.com support centre
- Bybit support centre
- OKX support centre
- KuCoin support centre
- Revolut support centre
Policy snapshot 2026-08; verify in-account.
What you get, and what it costs
Free, always
The transaction check: network, asset, amount, both addresses, timestamp, on-chain status, confirmation count, and a copyable evidence message for support. No diagnosis.
£9.99, one-off
The diagnosis: the likely cause, recovery outlook, step-by-step instructions, the official support route, wording written for that case, and 72-hour monitoring. No subscription.
Questions
Etherscan shows success — is that enough?
It proves the transfer happened. It says nothing about whether the receiving platform will credit it, which depends on their own rules.
Related
Platform requirements on this page were last reviewed 2026-08. They change without notice, which is why every diagnosis is phrased as a likely cause rather than a certainty.
TXLens is read-only. We only use your transaction ID and public blockchain data. We never ask for your private keys, seed phrase or exchange login.