Sent crypto on Bitcoin and it hasn't arrived
Bitcoin support is simple in one respect: every tracked exchange lists BTC on the native Bitcoin network, with no token-standard choice to make. The policy variation is how much confirmation risk each platform accepts.
Binance, Crypto.com, Bybit and OKX record one confirmation; KuCoin records two; Coinbase and Revolut three; Kraken four. At ten-minute average blocks, that spread can add roughly half an hour before internal crediting begins.
Which platforms credit Bitcoin deposits
| Platform | Assets credited | Confirmations |
|---|---|---|
| Binance | BTC | 1 |
| Coinbase | BTC | 3 |
| Kraken | BTC | 4 |
| Crypto.com | BTC | 1 |
| Bybit | BTC | 1 |
| OKX | BTC | 1 |
| KuCoin | BTC | 2 |
| Revolut | BTC | 3 |
8/8 tracked destinations; snapshot 2026-08.
Which assets are safe to send over Bitcoin, and to whom
| Asset | Credits it on Bitcoin | Holds it, but not on this network |
|---|---|---|
| BTC | Binance, Coinbase, Kraken, Crypto.com, Bybit, OKX, KuCoin, Revolut | none — every platform that lists it credits it here |
- Check whether crypto sent on Bitcoin instead of the intended network can be recovered — Recoverability depends on whether the destination controls the receiving address on this network.
Asset-specific support; snapshot 2026-08.
Where the Bitcoin confirmation figures come from
- Binance support centre
- Coinbase support centre
- Kraken support centre
- Crypto.com support centre
- Bybit support centre
- OKX support centre
- KuCoin support centre
- Revolut support centre
Policy snapshot 2026-08; verify in-account.
What you get, and what it costs
Free, always
The transaction check: network, asset, amount, both addresses, timestamp, on-chain status, confirmation count, and a copyable evidence message for support. No diagnosis.
£9.99, one-off
The diagnosis: the likely cause, recovery outlook, step-by-step instructions, the official support route, wording written for that case, and 72-hour monitoring. No subscription.
Questions
Which tracked exchanges wait for one Bitcoin confirmation?
Binance, Crypto.com, Bybit and OKX. KuCoin waits for two, Coinbase and Revolut for three, and Kraken for four in this policy snapshot.
Can a Bitcoin deposit fail because BTC used the wrong token network?
Not within these tracked native BTC routes. A missing deposit is more likely to be pending, short of the destination threshold, below minimum, or sent to the wrong address.
What if a Bitcoin transaction has no confirmations?
It is still in the mempool rather than accepted into a block. Exchange confirmation thresholds have not started yet, and a low fee can keep that first confirmation pending much longer than the ten-minute average.
Related
Platform requirements on this page were last reviewed 2026-08. They change without notice, which is why every diagnosis is phrased as a likely cause rather than a certainty.
TXLens is read-only. We only use your transaction ID and public blockchain data. We never ask for your private keys, seed phrase or exchange login.